Caitlyn's therapist convinces her to try a new form of hypnosis that allows her to communicate with her anxiety.
Eric Beaumont's crisis negotiator team is brought in to save lives and resolve the most difficult kidnap and ransom cases when no one else can.
Detective Charlie Hudson teams up with what he calls his "highly trained law enforcement animal" German Shepherd dog named Rex who he prefers to team up with because he doesn't talk his ear off.